Product service plans are garbage
After reading this article today about the nightmares of one Best Buy customer, I just wanted to state my opinion on the matter. Product service plans or extended warranties (whatever you want to call them) are a giant waste of money.
The concept behind these plans is great. You pay a little extra, your product breaks, it gets fixed or replaced. Wow… how pleasant. The truth of the matter, which you can clearly see in the Best Buy complaint post, is that when you go to actually use your extended warranty, they will try to make the process as hard as possible for you. In my own experiences with Future Shop, I had a DVD player with the product service plan, however when that DVD player broke it took them two weeks to repair it for me. Not only was I out of my DVD player for two weeks, when they gave it back to me, it still had the SAME PROBLEM! They didn’t fix anything at all! So I brought it back again and said, please fix the problem. They again had the DVD player for two weeks. When I got it back, it worked to play one movie and then started back up with the same problems again. At this point, I needed a DVD player (we were having friends over), so I just went out and bought a new one. My time is much more valuable than a DVD player and therefore Future Shop got exactly what they wanted, I gave up. The part they seem to be missing however, is that I will never buy their product service plan again, and I will tell everyone I know the experience I had with their product service plan.
I’m not sure why Best Buy and Future Shop seem to forget that they are losing customers daily by allowing this kind of poor customer service to continue.
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